“Unified Communications (UC) is the integration of real-time communication services such as instant messaging (chat), presence information, telephony (including IP telephony), video conferencing, data sharing (including web connected electronic whiteboards aka IWBs or Interactive White Boards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax).” Wikipedia
We at SCHIFFL have developed our capabilities in the core technologies that make Unified Communications work. UC is not a product but the integration or expansion of Business Services already used by most companies. To be successful at UC projects an integrator must have the core competencies in Messaging, Collaboration, Video Conferencing, Telephony, and Data Sharing technologies.
SCHIFFL engineers are experts at Microsoft Exchange, Microsoft Directory Services (AD), Microsoft Networking Services, Microsoft Security Services and of course Microsoft Telephony Services (Microsoft Lync). We can help plan, implement and integrate the core components that make Unified Communications work.
Unified Communications when done right can increase productivity, improve corporate communications and facilitate easier access to information by user employees. Unified Communications also can save a company travel cost but implementing desktop and conference room video conferencing and telephony systems that make face to face meetings a reality and collaboration more productive. We know because we use it daily in our own business.